Enjoy 2-4 Day FREE Standard shipping on all orders above $50.00
Shipping times below are based on orders placed between Monday–Friday.
|2–4 business days
1–3 business days
|1-2 business days
Orders will be processed when received, processing time takes 1-3 business days from the date the order is placed. This estimated time does not include holidays and/or non-business days.
Shipping costs may increase due to weight, postal code and shipping method selected at checkout.
We currently only ship within the U.S. at the moment.
*subtotal must be $50 USD to qualify for FREE 2-4 Day Standard shipping, your shipping costs will auto populate once you enter your address at checkout.
You will receive a email confirmation that will provide your tracking number once your order has been processed + in transit. Please allow 24-48 hours for your tracking number to activate.
In many cases the carrier will have delayed tracking updates, approximately 24-48 hours from the original scan of your shipment. If you have received a tracking number without movement beyond the 48 hour window, Please contact your local USPS office and provide them with the tracking number, as they will have more access and detailed information regarding your package.
ROUTE SHIPPING INSURANCE
Route is a third-party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost or stolen.
In order to apply for Route's Shipping Insurance, you are given the option to add or remove the insurance from your cart. If you apply for Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary.
You can also proceed to file a claim here.
LOST ORDERS OR TRACKING ISSUES
- An order is considered lost if tracking never confirms package status as "delivered"
- If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made
- Domestic orders - 5 days
- International orders - 20 days
- An order is considered stolen if tracking confirms package status as "delivered," but not received
- Route asks that you wait 5 days from the day your package status was marked delivered before reaching out and filing your claim
Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.
Visit Route's FAQs to learn more.
We are NOT responsible for packages delivered incorrectly, lost, stolen or delivered to the wrong address due to incorrect shipping information provided by the customer. If we receive a return package due to an incorrect address the customer is responsible for re-delivery fee of the package/ or get a refund for their order (shipping label is nonrefundable).
We are NOT responsible for missing or stolen packages delivered by USPS once they leave our warehouse, please contact your local USPS.